Retention, churn & cash
Retention cohorts anchored to each customer's first completed service, churn-risk scoring that flags accounts before they cancel, and A/R aging that shows exactly where the money is stuck.
6-month retention
83%
New sales get the celebration; churn quietly takes it back. A customer you keep costs you nothing to acquire, and every point of retention compounds month after month. The same goes for cash: revenue you've earned but haven't collected is a loan you're making at zero percent. Climb puts both on one screen — who's at risk, and where the money is.
Cohorts are anchored to the first completed recurring service — a definition you can explain to a partner, a banker, or a buyer without an asterisk.
Accounts are flagged and color-coded by risk before the cancellation call comes, while a save is still cheap.
Aging buckets, open invoices, and autopay coverage — so collections is a Tuesday task, not a quarter-end fire drill.
Active customers, revenue by office and service type, and CSV exports for the reports your accountant keeps asking for.
Bring your FieldRoutes account. We'll connect read-only and walk you through your operation — live.