Reputation
Applause reviews broken out by source, ratings and tips per technician, referrals and upsell leads — reputation as an operating metric, not a vanity number.
4.8
★★★★★
437 reviews · all sources
Tips this month
$1,240
Top tech NPS
+72
In home services, your Google rating is your storefront. But an average star count tells you nothing you can act on. Which techs earn the five-star reviews — and the tips? Which source actually produces them? Who's generating referrals? When reputation is tied to the person who earned it, it stops being marketing's number and becomes a performance metric your whole field team owns.
Google, Facebook, Yelp — one trend line per source through your Applause data, so you know where your reputation is actually being built.
Customer ratings and tips roll up to the individual tech — and feed the technician championship.
The signals hiding in your review pipeline — customers ready to refer, ready to buy more, or about to walk — surfaced from the same data.
Customer satisfaction sits in the composite score next to revenue and completion — great service literally moves a tech up the board.
Bring your FieldRoutes account. We'll connect read-only and walk you through your operation — live.