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Benchmarking · Early access

Stop wondering if your numbers are good. Know where you rank.

See how your retention, revenue per customer, technician productivity, and re-service rate compare to operators like you — always aggregated, always de-identified, no operator ever named.

Benchmarking · your cohort: single-office residential · SE
Customer retention72th percentile
Revenue per customer58th percentile
Technician productivity88th percentile
Re-service rate (lower is better)34th percentile
YouCohort medianDe-identified · 14 operators
  • Early access
  • aggregated & de-identified
  • five-operator minimum
  • powered by the Climb operator network

Why owners care

"Is 84% retention good?" is the question every owner asks and no dashboard answers. On its own, a number is just a number — it only means something next to your peers. Benchmarking turns your metrics into a ranking: where you lead, where you're leaving money on the table, and what the top operators do differently. It's the context that turns data into a plan.

Ranked against operators like you

Compare to a cohort matched by size and region — "single-office residential in the Southeast," not a generic national average that hides the truth.

Percentiles, never a competitor's raw numbers

See that you're in the 72nd percentile for retention — never another operator's figures, and never your own attached to your name.

What the top quartile does differently

Not just where you rank, but the operating patterns that separate the leaders — so the benchmark points to an action, not just a score.

Aggregated and de-identified by design

No figure is shown unless it blends at least five contributing operators — ten for anything shared outside Climb — and thinner cohorts are suppressed, not estimated. Your identity is never attached without your explicit opt-in.

See your own numbers, not a canned demo.

Bring your FieldRoutes account. We'll connect read-only and walk you through your operation — live.